ELOoffice SUPPORT

We offer many options to make sure all your questions on ELOoffice are answered: from an ELOoffice reseller or in the ELOoffice forum. Or take a look at our media center.

For support requests regarding ELOoffice, please use our support form. This will help you get your answer faster. 

Resellers in your area

Do you need a personal consultation on site? Our certified resellers would be happy to help you!

Media center

In our media center, you will find videos and brochures related to ELOoffice.

SUPPORT INFORMATION

PRODUCT VERSION GENERAL SUPPORT AVAILABLE UNTIL* EXTENDED SUPPORT AVAILABLE UNTIL**

ELOoffice 10.x

10/31/2018

10/31/2019

ELOoffice 11.x

10/31/2020

10/31/2021

All information given here is non-binding. The actual period may vary in certain cases. You will see any changes on this page.

General support includes:

- Two free support tickets if you activate your ELOoffice license* 
- Telephone and e-mail support

 

*You will find more information on activating a license in the My ELOoffice area.

** Extended support is only available via the fee-based support hotline.

Please note that we can no longer provide technical support for ELOoffice versions 1.x, 2.x, (ELOhome 3.x), 4.x, 5.x, 6.x, 7.x, 8.x, and 9.x. This applies for telephone and e-mail support, as well as the fee-based hotline.

ELOoffice SUPPORT

You don't have a support agreement with one of our resellers and weren't able to find a solution to your problem in the ELOoffice blog?

If you have registered your copy of the ELOoffice full version, you will have enough credit for two free support requests within the support period.  For support requests regarding ELOoffice, please use our support form in the My ELOoffice area. This will help you get your answer faster. 

As a registered ELOoffice customer with open support tickets, you can contact us by phone at: +49 (0)711/80 60 89-0.

For all other requests, you can contact us via our fee-based hotline. Refer to this overview to find the corresponding telephone numbers:

  • For Germany: 0900-1-633 423
    (€ 1.24/min; the price for calls from cell phones may differ)
  • For Austria: 0900 - 410 400
    (€ 1.36/min; the price for calls from cell phones may differ)
  • For Switzerland: 0900 - 356 367
    (CHF 2.50/min; the price for calls from cell phones may vary)

You can reach ELOoffice support from Monday to Friday from 9 a.m. to 12:30 p.m. and 1 p.m. to 4 p.m.